Houghton County, a common summer hiatus for many Michiganders, has suffered a not-so-hot summer. Just as the county was closing several of its beaches due to high bacteria levels, the Houghton County Courthouse fell victim to a flood that drenched its more than 3.6 million paper documents. The water infiltrated the storage vault in the … Continue reading 3.6 Million Records Flooded: The Houghton County Courthouse Hurt by Washed-Out Paper Storage Methods
By: Katie Pusz, Copywriter, ImageSoft Can we all take a moment to celebrate the county clerks who, at this very moment, are working to keep our local governments running? Just a month ago, Winter Haven, FL blocked out an entire week to applaud municipal clerks. From May 6-12, county clerks were showered with gratitude for … Continue reading County Clerks and Public Records Requests: A Happier Ever-After
By: Kevin Ledgister, Marketing Manager, ImageSoft Music to Everyone’s Ears: Better Serving Constituents and Employees with ECM. “I just love frustrated phone calls from residents!” said no government official ever. When you’re serving an entire state, county, or even a city of people who all “want their answers now!”, it’s easy to become overwhelmed. And … Continue reading 6 Ways ECM Can Help Government Overcome Challenges – Part 4
By: Katie Pusz, Copywriter, ImageSoft Have you heard of the “silver tsunami”? No, you didn’t miss a weather alert - we’re not talking about a physically destructive storm. But, just as threatening, there is a metaphorical mess that’s brewing across the nation as a flood of state and local government personnel begin to retire. While … Continue reading Silver Tsunamis are Coming, and the Times? They’re a Changin’!
By: Kevin Ledgister, Marketing Manager, ImageSoft You show up to work, get coffee, open your mail, open your email and check your phone and just like that, you have tens if not hundreds of requests for public records that you need take care of. Even if you can charge for it, the work is tedious, … Continue reading 6 Ways ECM Can Help Government Overcome Challenges – Part 3
Experiencing June's Justice Summit in Grand Rapids as usual felt like drinking from a fire hose. Sadly, I have yet to master the trick of sitting in on three sessions at once, so will have to content myself with reviewing the materials and watching the videos of the sessions I missed when they are posted … Continue reading Justice Summit Reflection: From Case Management to Information Management