With President’s Day coming up, we’re stealing Thomas Jefferson’s words from the Declaration of Independence about self-evident truths. The truth is, insurance companies must upgrade their systems to take advantage of technology advances to eliminate paper once and for all. Customers are looking for an “Amazon-like” experience as manual, or outdated, processes are inefficient and … Continue reading For Insurance Companies, These 5 Truths are Self-Evident
We’re excited to share this heart-felt guest blog courtesy of our friend and client Paul Ferguson, Clerk of the Circuit Court in Arlington, VA. When the Arlington Circuit Court decided to move from paper to electronic files in 2011, our first step was finding a technology partner that listened to our goals, could help us … Continue reading Thoughts of a Circuit Court Clerk
Houghton County, a common summer hiatus for many Michiganders, has suffered a not-so-hot summer. Just as the county was closing several of its beaches due to high bacteria levels, the Houghton County Courthouse fell victim to a flood that drenched its more than 3.6 million paper documents. The water infiltrated the storage vault in the … Continue reading 3.6 Million Records Flooded: The Houghton County Courthouse Hurt by Washed-Out Paper Storage Methods
By: Katie Pusz, Copywriter, ImageSoft Can we all take a moment to celebrate the county clerks who, at this very moment, are working to keep our local governments running? Just a month ago, Winter Haven, FL blocked out an entire week to applaud municipal clerks. From May 6-12, county clerks were showered with gratitude for … Continue reading County Clerks and Public Records Requests: A Happier Ever-After
By: Kevin Ledgister, Marketing Manager, ImageSoft From Work-Flop to Workflow: Stop Making Copies and Start Measuring Progress! I once worked a typical office job where tape measurers were, for an unknown reason, scarce. And I mean scarce! Judging by how quickly they would “disappear,” you would think they were gold. Finally, our office manager decided … Continue reading 6 Ways ECM Can Help Government Overcome Challenges – Part 6
By: Kevin Ledgister, Marketing Manager, ImageSoft Comply and Fly with ECM: Meeting Mandates and Regulations 260 minutes. That’s just over 4 hours, which is about half of the average person’s workday. It’s also the amount of time government agencies spend per day just trying to meet public records requests. When I say this, you may … Continue reading 6 Ways ECM Can Help Government Overcome Challenges – Part 5
By: Katie Pusz, Copywriter, ImageSoft In a society where self-driving cars are actually in progress and movies like Her are not completely unthinkable, it’s easy to feel fearful when we speak of automation and artificial intelligence (AI). Although we don’t realize it, both AI and automation are already a part of many people’s daily lives. … Continue reading Is Automation in Government Programming Fear in People?
By: Kevin Ledgister, Marketing Manager, ImageSoft Music to Everyone’s Ears: Better Serving Constituents and Employees with ECM. “I just love frustrated phone calls from residents!” said no government official ever. When you’re serving an entire state, county, or even a city of people who all “want their answers now!”, it’s easy to become overwhelmed. And … Continue reading 6 Ways ECM Can Help Government Overcome Challenges – Part 4
By: Katie Pusz, Copywriter, ImageSoft Have you heard of the “silver tsunami”? No, you didn’t miss a weather alert - we’re not talking about a physically destructive storm. But, just as threatening, there is a metaphorical mess that’s brewing across the nation as a flood of state and local government personnel begin to retire. While … Continue reading Silver Tsunamis are Coming, and the Times? They’re a Changin’!
By: Kevin Ledgister, Marketing Manager, ImageSoft You show up to work, get coffee, open your mail, open your email and check your phone and just like that, you have tens if not hundreds of requests for public records that you need take care of. Even if you can charge for it, the work is tedious, … Continue reading 6 Ways ECM Can Help Government Overcome Challenges – Part 3