One of our major objectives, and frankly, one of the best parts of our workday, is to keep in touch with our customers – those who are using our products every day and who sometimes face unique challenges. Finding innovative solutions to those challenges keeps us on our toes. Any opportunity to bring customers together to share customer stories is a win in our books.
Our next customer event is on June 6th, in beautiful Allendale, MI, (close to Grand Rapids) where ImageSoft is hosting its OnBase Community Event. This event is designed to bring our court customers, as well as our customers from other industries, together to hear success stories and to learn from each other about how we can solve common challenges. We even have a few prospective customers coming as well.
Although the justice space is different from any other industry, the core technology challenges are the same when it comes to receiving paper, forms and data from the outside, routing them through review and approval processes, exchanging data with other systems, securing data and documents, and being able to share them securely to external parties.
Besides the common thread of challenges, all of our attendees also use OnBase® by Hyland as their core platform to solve these challenges. OnBase is a single enterprise information platform for managing content, processes and cases. It provides document management, electronic case files, records management, court-configurable business process management and tools to enable integration with virtually any case management or court application.
The advantage to using a platform such as OnBase is that you have more than 10,000 organizations using the solution (including thousands of government agencies) that are all requesting features and enhancements that your court may one day require. Hyland’s development team is also larger than that of any other court technology software vendor. This means that OnBase lowers your risk over using a document management system that is supported by only a few developers that can provide very basic, and if we’re honest, not always useful features. Many of these court technology vendors are so stretched that many of your enhancement requests are never addressed or the customization fees are too high.
Which brings us to the third reason why courts love OnBase: it’s highly configurable – by the court. With or without formal training, courts have updated and make changes to their workflow to adjust for changing conditions or responding to a smarter workforce that wants to leverage more automation features. They have expanded its use in other areas and in some cases, other government agencies in the county, municipality or state, which may introduce cost-sharing benefits. Some of our court customers are not staffed to tackle big projects so they still partner with us to take them to the next level, but it’s nice for a court to have that option.
So, on June 6th, our customers will hear from our host, Grand Valley State University, how they have used OnBase to solve accounting challenges with invoice approvals and to improve the student application process. Hyland Software is sending out their A-team to share with us what’s new in OnBase and features that our customers should put on their roadmap. We will have breakout sessions that cover the latest technology in document capture to minimize manual indexing and classification, how to share documents externally, and ways to secure OnBase beyond the traditional methods that the IT department relies on.
Afterwards, we will have experts available for one-on-one conversations for deeper discussions or to use as a sounding board for ideas that our customers would like some feedback on. We will have some cool prizes, too – that always makes for a fun day.